IrisAgent and Qdrant: Redefining Customer Support with AI

IrisAgent, founded by former Google product manager Palak Dalal Bhatia, is revolutionizing customer support through its AI-powered automation platform, which enhances efficiency by detecting the intent of support tickets and integrating insights from cross-functional teams. The platform addresses the inefficiencies and silos in support processes by using AI and generative AI to automate tasks previously reliant on basic decision trees, thus improving response times and customer satisfaction. IrisAgent has chosen Qdrant as its vector database solution due to its open-source nature, performance, ease of use, and maintainability, deploying it on Google Cloud to optimize its AI pipeline and enhance data privacy and security. By integrating Qdrant, IrisAgent has improved its proprietary AI models, which perform tasks such as customer intent classification and data exploration, enabling the platform to handle large data volumes efficiently. Looking forward, IrisAgent plans to leverage historical data to automate the generation of knowledge base content, aiming to enrich self-service capabilities and make the customer support experience more intuitive and seamless.