Zendesk Integration with PagerDuty

Zendesk, a widely-used web-based ticketing system, has announced its integration with PagerDuty, enabling ticket notifications to be sent to team members even after hours, thereby enhancing team collaboration. This integration currently functions as a one-way system where Zendesk tickets can trigger incidents within PagerDuty, offering customizable notification settings for each team member. The integration process is straightforward, with detailed instructions available in the Zendesk app store, and further functionality is anticipated in the future.