What’s New With PagerDuty

PagerDuty's recent updates have introduced several enhancements designed to improve incident management and workflow customization. Key features include the Response Mobilizer, Response Bridge, and Response Notes, which streamline the process of managing major incidents by facilitating collaboration and ensuring comprehensive documentation. The platform's Workflow Extensions now allow for easier configuration of third-party integrations, including a Slack Extension for improved communication and Add-Ons for embedding tools like Datadog dashboards directly within PagerDuty. Additionally, Live Call Routing and Persistent Conference Bridge features enhance the real-time response capabilities. The PagerDuty App for ServiceNow v3.1 has also been updated to support the Helsinki and Geneva versions, allowing for seamless incident resolution across both platforms. These updates, demonstrated in the "What's New" webinar, highlight PagerDuty's commitment to delivering a more efficient and integrated user experience.