The organization, traditionally focused on engineering, has recently embraced design, which is reflected in the development of a mobile site by Simon that allows users to manage alerts conveniently from their phones, offering the primary functionalities of PagerDuty with ease of access to the full webpage. Ian has updated the web application to have a more modern and consistent user interface, although no new functionalities have been added. These changes aim to enhance user experience, especially during inconvenient times like early morning alerts.