Unplanned Work, Part 2: The Impact on the Enterprise

In a rapidly evolving digital landscape, technology issues can significantly impact businesses by causing downtime, disrupting customer relationships, and stifling innovation due to reactive responses to incidents. A study commissioned by PagerDuty highlights the growing challenge of unplanned work, which diverts resources from planned tasks and hinders IT teams, who often lack adequate automation and find their response plans insufficient. The complexity of IT environments and the frequency of major incidents are increasing, exacerbating these issues and affecting organizational culture and processes. At the PagerDuty Summit, industry leaders will discuss strategies to improve cross-functional collaboration, automation, and incident response, with sessions focusing on innovation, HybridOps, real-time work management, and DevOps transformation. These discussions aim to equip organizations with practical approaches to address the challenges of unplanned work and enhance their digital transformation efforts.