Training Intelligent Alert Grouping

Complex incidents in alert management platforms often involve multiple notifications due to various underlying causes or system interconnections, making it challenging to group them effectively. Intelligent Alert Grouping initially relies on textual similarity in incident titles to group alerts, which may not align with human logical grouping. Users can improve grouping accuracy by adjusting titles and using merging features, where incidents can be manually combined to refine grouping behavior over time, typically requiring 5-10 merges to alter default patterns. It's crucial to merge incidents carefully, as once merged, they cannot be unmerged, and any incorrectly grouped alerts need to be transferred to a new incident instead, given that resolved incidents cannot receive new alerts. The next steps involve refining incident titles for better utilization of Intelligent Alert Grouping, with further guidance available in subsequent posts tagged under the ei-architecture-series.