The Future of Work at PagerDuty: Why Go Back to Normal When We Can Go Back to Better?

PagerDuty is embracing a transformative approach to redefine the workplace in the aftermath of COVID-19, emphasizing the creation of a "better normal" rather than returning to pre-pandemic norms. The company plans to primarily operate as a distributed digital workforce, focusing on intentionality in designing a new work model rather than simply becoming remote-first. This transformation is structured around three key work streams: cultural transformation, new work processes and tools, and redefining the use of physical office spaces, all aimed at enhancing agility, decision-making, and collaboration. PagerDuty is committed to maintaining its customer-centric focus and values of inclusion, diversity, and equity, ensuring a level playing field where employees can thrive. The initiative involves collaboration with external partners and is supported by dedicated resources to foster a rich digital experience that enhances the company's service to customers.