Summit Day Two: New Integrations and Developer Platform to Bring Real-Time Work to More People

PagerDuty Summit introduced new features emphasizing its role as a platform for real-time work, focusing on integrating technology and people to enhance customer experiences. The company highlights the importance of seamless communication across all business sectors, especially in real-time incidents, by extending incident management beyond technical teams. PagerDuty has launched the PagerDuty Solution for Customer Service in partnership with Zendesk and Salesforce Service Cloud, allowing broader accessibility and interaction through mobile and chat applications like Slack and ServiceNow. The company also unveiled a refreshed mobile app and announced the PagerDuty Developer Platform, inviting developers to create integrations that leverage real-time operations data. These developments aim to unify diverse teams on a single platform, emphasizing the human element in technological advancement to achieve meaningful outcomes.