Perspectives From a Product Intern: What NOT to Expect in 2018

In a year-end reflection from an intern at PagerDuty's Product team, the focus is on tempering expectations for 2018 by acknowledging ongoing challenges and opportunities within digital operations and DevOps. While managing digital operations is essential for business success amid advancing technology, failures are inevitable, and security issues will persist, necessitating agile responses from empowered teams. DevOps is expected to become a standard practice in small- and medium-sized organizations, though complete integration with AI and machine learning remains a goal. Simultaneously, customer expectations continue to rise, requiring companies to capture positive micro-moments to maintain brand relevance. The text emphasizes that automation is not just for technical teams, with various organizational functions benefiting from digital transformation, which is seen as inevitable and instrumental in improving productivity and real-time decision-making. The upcoming year is poised to offer significant opportunities for technology-driven progress, despite the challenges of adapting to industry changes and growing customer expectations.