PagerDuty Takes Home the Gold in Two Categories of the 11th Annual 2016 IT World Awards®
Blog post from PagerDuty
PagerDuty has been recognized as a Gold winner in two categories at the 11th Annual 2016 IT World Awards® by Network Products Guide, highlighting its achievements in IT Products and Services for Enterprise and Customer Service Team of the Year for companies with 100 to 499 employees. This recognition underscores PagerDuty's success in providing an agile incident management solution that enhances operational reliability and agility through the integration with ITOps and DevOps monitoring stacks, thereby improving system performance and customer experience. Additionally, PagerDuty's customer service excellence is evident in their consistently high satisfaction ratings, maintaining an average customer satisfaction score of 98.6% in 2015, and significantly outperforming industry benchmarks for first reply and total customer wait times. The company is honored to be acknowledged alongside other industry leaders and takes pride in its commitment to fostering quality customer relationships and supporting customer success.
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