PagerDuty Paying Dividends for Form3’s Digital Payment Platform

Form3, a UK-based payment-as-a-service platform, aims to eliminate slow payment processes by leveraging its cloud-native infrastructure on AWS to deliver faster payment processing compared to traditional, monolithic systems. At PagerDuty’s Summit EMEA 2020, Form3's COO, Eimear O’Connor, highlighted how the company uses PagerDuty alongside AWS to enhance their operational efficiency, ensuring seamless payment experiences for end customers and maximizing revenue capture for merchants. The company, which serves banks, e-commerce platforms, and fintechs, has adopted a DevOps approach fostering accountability and rapid incident response, utilizing PagerDuty for real-time alerting and incident management. As Form3 grows, it incorporates automation into its infrastructure, using tools like PagerDuty’s Terraform integration for streamlined processes, and extending PagerDuty's functionalities beyond engineering to facilitate tasks like tracking on-call hours for financial reporting.