PagerDuty + HipChat = Work Smarter

PagerDuty has partnered with Atlassian to enhance incident management solutions for developers by integrating its services with Atlassian's HipChat, a tool designed to boost team productivity through improved communication. The new PagerDuty HipChat Extension enables developers to receive rich incident notifications directly in HipChat rooms, perform actions such as acknowledging and resolving incidents via the sidebar, and utilize ChatOps commands to manage incidents without leaving the chat platform. This integration aims to streamline incident response processes by reducing the need to switch between apps and ensuring secure access through simple sign-ins. It also allows for flexible setup, enabling the mapping of multiple business services to specific HipChat rooms to ensure appropriate alerts reach the correct response teams. Early adopters, like Expedia, have praised the extension for replicating core functionalities that were previously managed internally, highlighting its ability to provide context and control directly within chat environments.