PagerDuty @ #FS14

FutureStack14, held at Fort Mason with scenic views of the Golden Gate Bridge and Alcatraz, provided an engaging platform for attendees to connect with industry peers, including New Relic and PagerDuty customers. Lew Cirne's keynote highlighted the goal of enhancing user experiences by reducing software-related frustrations like lag, errors, and downtime, which can lead to significant annual dissatisfaction. New Relic introduced new Insights capabilities, enabling business users to easily analyze data for actionable insights such as marketing campaign effectiveness and feature usage, while PagerDuty emphasized the importance of using data to improve operational efficiency and reduce software impact on customers. The conference also featured a webinar announcement focused on decreasing mean time to resolution (MTTR) and addressing alert fatigue, underscoring the collaborative efforts between New Relic and PagerDuty to optimize software performance and reliability.