Optimizing Incident Management for Hybrid Infrastructure

In 2016, as hybrid infrastructures become the norm, incident management solutions must adapt to manage the complexities of environments that combine on-premises servers with public and private cloud services. Challenges include limited physical access to infrastructure, lack of full control over cloud-hosted components, and the abstract nature of devices, making it difficult to pinpoint the root causes of alerts. Effective incident management strategies involve using intelligent platforms, such as PagerDuty, that can route alerts to the appropriate administrators, integrate various monitoring tools, centralize alert management, and scale with the infrastructure. Being vendor-agnostic is crucial to accommodate the diverse components of hybrid environments. As hybrid infrastructures continue to grow, adapting incident management solutions now will better prepare organizations for the future.

No tracked trend matches for this post yet.