Not Your Dad’s ITSM Solution

ITSM solutions have evolved significantly with the emergence of ServiceNow, a platform that has modernized IT operations by replacing outdated on-premise systems. At the Knowledge16 event in Las Vegas, the excitement is palpable as attendees and partners gather to celebrate ServiceNow's impact on IT infrastructure. Recognizing the importance of ServiceNow, PagerDuty released its first certified integration with the platform in December 2015, enabling customers to maintain critical systems effectively. At Knowledge16, PagerDuty announced a new certified integration with ServiceNow, allowing for seamless connectivity, bi-directional sync, incident management, and user mapping between the platforms. This integration is part of PagerDuty's suite of over 150 integrations for various IT and operations tools, designed to enhance service reliability and customer satisfaction.

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