New Updates to Advanced Analytics

PagerDuty has rebranded Advanced Analytics to Advanced Reporting, which now includes Team, System, and User Reports, and has introduced PagerDuty Analytics to provide critical operational insights into people, technology, and processes over time. The platform aims to enhance incident management by helping IT operations teams analyze incident trends, reduce non-actionable alerts, and identify common alerts that may indicate larger issues. With improved reporting capabilities, teams can visualize metrics such as common incidents, SLA performance, and noisy incidents, allowing for more granular insights that drive improvements in uptime and team efficiency. New features like customizable reports and export options enable teams to conduct detailed reviews of metrics, such as incident load by time of day, incident classification, and response trends, supporting discussions on process improvements and enriching blameless retrospectives. By offering insights into missed incidents, incidents outside of SLA, and team member performance through an incident resolution leaderboard, PagerDuty's reporting updates empower operations teams to optimize their monitoring and response strategies effectively.