New! Automatically Resolve Email Incidents with Email Parsing

Email Parsing is a new feature that enables automatic resolution of incidents from email integrations by matching trigger and recovery emails through a shared Incident Key. This feature improves the accuracy of resolution time reporting and ensures all stakeholders are informed when systems recover by allowing users to add custom text from emails into incidents. To implement this, users must configure their monitoring service to send emails at the onset and resolution of incidents and set up rules to distinguish between trigger and recovery emails while identifying the Incident Key. Additionally, users can add and update custom fields within the incident lifecycle, making critical information readily accessible to responders. Comprehensive guides are available to assist users in setting up and utilizing these email parsers effectively.

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