Life and Times of an SRE Product Owner

Marguerite des Trois Maisons, a product owner at PagerDuty's Toronto office, emphasizes the value of collaboration and the unique role she plays as a Site Reliability Engineering (SRE) product owner, focusing on internal development rather than external product shipment. With a background in various languages, both coding and spoken, she transitioned from a developer to her current role by actively listening and engaging with her team to improve processes and foster leadership without the necessity of formal management training. Despite initial challenges due to the undefined nature of her role and lack of established processes, Marguerite leveraged feedback and collaboration to shape her position and drive improvements in infrastructure and tooling for developers. As PagerDuty grows, she is excited about enhancing collaboration between infrastructure teams and breaking down existing silos to foster innovative thinking.