Lessons from Virtuoso: Three Steps You Can Take to Reduce Alert Volume by up to 94% in Three Weeks

Virtuoso, a luxury travel company, significantly improved its operations and reduced alert volume by integrating PagerDuty with the Event Enrichment Platform (EEP). Initially overwhelmed by thousands of daily alerts, the DevOps team implemented EEP to classify alerts as actionable or noise, enrich them with remediation information, and streamline them to PagerDuty for efficient response. This integration allowed the team to reduce their alert volume by 94% within three weeks and further decrease their daily alerts to just a few incidents. Weekly event triages helped suppress unnecessary noise, leading to enhanced situational awareness and faster problem remediation. As a result, Virtuoso's deployment and release processes accelerated, enabling the team to focus on automating their infrastructure and applying DevOps philosophies effectively.