PagerDuty demonstrates a strong commitment to diversity and inclusion, notably by appointing women and people of color to leadership roles and fostering open discussions about workplace culture. A significant yet often overlooked aspect of PagerDuty's inclusive culture is its approach to internal technology, which facilitates effective collaboration across diverse technical backgrounds, time zones, and working styles. The company has evolved its toolchain to make local development and production deployments safe and accessible, empowering team members, including those with limited engineering experience, to contribute directly to product improvements. Additionally, PagerDuty's business analytics team has developed a robust data warehouse and analytics toolchain, making data-driven decision-making accessible to all employees and promoting a culture of empowerment. The company relies on tools such as Slack, Google Docs, and Trello for remote collaboration, which not only supports distributed work but also fosters inclusivity by accommodating various communication styles. PagerDuty also leverages its own platform to coordinate real-time responses across different business departments, emphasizing well-documented and rehearsed plans for incident management. While technology plays a crucial role, the tools are seen as products of an organizational culture that values inclusivity, as efforts are consistently made to ensure all employees can participate fully, regardless of their background or role.