How to Reduce MTTR With PagerDuty and Puppet’s Relay

Melissa Sussmann, the Technical Product Marketing Lead for Relay at Puppet, highlights the challenges faced by DevOps and Site Reliability Engineering (SRE) teams in reducing mean time to recovery (MTTR) during incident resolutions, emphasizing the need for automation to replace manual processes. She discusses the integration of PagerDuty, a digital operations management platform, and Relay, an event-driven automation platform by Puppet, which together enhance incident response workflows by automating communication, enriching alert data, and triggering auto-remediation workflows. This collaboration aims to eliminate the inefficiencies of manual incident management, known as the "DevOps Dumping Ground," by enabling event-driven, reusable workflows that streamline response times. Relay’s automation capabilities include setting up communication channels, updating tickets, and using event-based triggers to initiate tasks, ultimately improving observability and reducing MTTR. The integration offers customizable workflows for varying use cases, encouraging users to sign up for Relay’s beta to enhance their DevOps management with efficient incident response solutions.