Healthcare Organizations Leverage PagerDuty Platform and Pro Bono Technical Support to Advance Global Vaccine Equity

PagerDuty.org has committed $1 million in funds and product credits to support three organizations—CareMessage, Turn.io, and WeRobotics—in addressing the global COVID-19 vaccine equity gap by enhancing their technological capabilities. These organizations aim to increase vaccine access and reduce hesitancy in underserved communities worldwide. CareMessage, a U.S.-based nonprofit, leverages technology to communicate vaccine information to millions, with PagerDuty's assistance enhancing their alert systems to boost efficiency and reduce downtime. Turn.io, based in South Africa, uses WhatsApp Business API to facilitate public health initiatives, benefiting from PagerDuty's expertise in automating incident responses to maintain high service uptime and improve team workflows. WeRobotics employs drone technology to deliver essential medical supplies in hard-to-reach areas, with PagerDuty's support strengthening their incident response framework to ensure timely operations. Overall, PagerDuty's pro bono efforts have improved operational efficiency and work-life balance for these partners, enabling them to scale their services and address critical health challenges, ultimately contributing to closing the global vaccine equity gap.