Fostering Diversity in Tech with an Online Community Policy

PagerDuty developed a social media policy to foster an inclusive and harassment-free online environment, reflecting its commitment to diversity and innovation. The initiative arose after encountering inappropriate comments on Twitter ads, prompting the company to establish clear guidelines against harassment, irrespective of an individual's identity or affiliations. Despite finding limited examples from other companies, PagerDuty based its policy on a template from the Geek Feminism wiki, ensuring it applies to all its online spaces, including Twitter and Facebook. The policy, though concise at 160 words, is seen as a crucial step in promoting the desired company culture and provides a framework for addressing incidents, typically resolved through private requests for comment removal. The company aims to enhance the policy's visibility among its community while maintaining the integrity of its online interactions.