The second post in a series on enhancing system availability emphasizes the importance of reducing Mean Time to Recovery (MTTR) to improve service reliability, suggesting that fostering a "bias for action" can help teams respond swiftly during outages. This approach encourages tackling problems promptly, even with imperfect solutions, to avoid indecision paralysis, while also weighing risks against potential fixes and ensuring proper backups. The post advises familiarity with common system failure modes, supported by comprehensive documentation and an accessible Emergency Operations Guide, and highlights the necessity of robust monitoring, both at host and application levels, to quickly identify and address issues. Effective use of monitoring tools, along with systems like PagerDuty for alert management, is crucial to reducing the gap between detecting and responding to problems, thereby enhancing overall system resilience.