3 Surprising Findings About Team Health

A recent survey conducted by PagerDuty revealed significant insights into the impact of operational demands on IT professionals' personal and family lives, with 94% of respondents acknowledging that managing always-on digital services affects their family life and more than half experiencing frequent disruptions to their personal lives. The survey highlighted a widespread lack of visibility among IT managers regarding the challenges faced by their teams during difficult on-call periods, with 72% of IT professionals and nearly 59% of managers reporting minimal awareness of these challenges. This lack of visibility, combined with the scarcity of talent for critical roles, poses a threat to digital transformation efforts, as poor operations health can lead to high employee turnover and decreased productivity among those who remain. PagerDuty addresses these issues with its Operations Health Service, which uses machine learning and data insights to help organizations improve their operational health by focusing on the well-being of their on-call responders rather than just technical infrastructure.