Journey to Site Reliability Engineering at Gitpod

Gitpod is revolutionizing the way developers code by providing cloud-based environments accessible through a web browser. These environments are customizable and remove the need for managing dependencies on multiple projects. As Gitpod scales, maintaining reliability becomes crucial to ensure user satisfaction. The company aims to focus more on reliability than feature velocity, with metrics such as Workspace startup latency and errors being monitored proactively. Service Level Indicators (SLIs) and Objectives (SLOs) will be implemented to set clear expectations for Gitpod's stability. While the initial targets are subject to change based on experience, Gitpod is committed to enhancing its users' happiness by striking a balance between reliability and feature development.