Strength in numbers: How Chegg is maintaining trust with students during a pandemic

Strength in Numbers is a blog series examining how Covid-19 impacted New Relic customers, focusing on Chegg, an online learning platform that experienced a surge in demand as educational institutions moved online in early 2020. Chegg, which offers digital educational resources, faced unprecedented traffic as students sought alternatives to on-campus services, such as writing centers, due to pandemic-related closures. To manage this increased demand and maintain trust with its users, Chegg relied on New Relic's monitoring tools to enhance its service reliability, reduce mean time to resolution, and handle the international traffic surge effectively. This preparation allowed Chegg to avoid disruptions during critical periods, enabling the company to focus on future growth initiatives and a smooth transition into the fall semester. The article highlights the importance of robust infrastructure and strategic planning in adapting to sudden changes in user behavior, with Chegg's successful navigation of these challenges serving as a testament to the effectiveness of its collaboration with New Relic.