Q&A with iCIMS: A Unique New Relic Implementation Helps Deliver a Best-in-Class Recruiting Experience
Blog post from New Relic
iCIMS, a leading talent cloud company, prioritizes user experience in its recruitment platform by leveraging New Relic to monitor and enhance performance. With over 4,000 global customers, including nearly 30% of the Fortune 100, iCIMS processes more than 75 million job applications annually and maintains a vast partner ecosystem. The company uniquely instruments each customer and their interactions as isolated applications, allowing for detailed monitoring and a focus on delivering personalized experiences. This approach is reinforced by tracking key performance indicators like Apdex scores, which are critical for customer retention and business growth. iCIMS also implements a proactive site reliability engineering strategy, analyzing New Relic data to preemptively address performance issues. The company has adapted to technological advances in recruitment, integrating new technologies and acquisitions seamlessly with New Relic's support, to continue offering a competitive, modern recruitment experience.