Observy McObservface Episode 8: Empathy is Magic—It's the Hope That Kills You, with Mando Escamilla

In a conversation on the Observy McObservface podcast, Mando Escamilla shares insights from his transition from a DevOps role to management, emphasizing the importance of empathy and collaboration between engineering and operations teams. Escamilla discusses the challenges of being in a leadership role, particularly in managing the unpredictable nature of Ops work and fostering a supportive team environment amidst external pressures. He also highlights the evolving landscape of technology, including the complexities introduced by cloud providers and Kubernetes, which demand greater empathy and understanding across different technical roles. The discussion underscores the value of open communication and the need for leaders to leverage their privilege to create safe spaces that encourage team growth and resilience.