New Sentia Group Dashboard Delivers Situational Awareness Across Diverse Customers and Clouds

Sentia Group, a European leader in managed services for complex applications on scalable cloud platforms, utilizes New Relic One to enhance observability across its technology stack, including hybrid, private, and public cloud environments. By implementing a custom Situational Awareness Dashboard, the company reduces mean time to resolution and prioritizes alerts by visualizing data from various perspectives and dimensions. This approach allows Sentia to quickly identify and address critical issues, thereby ensuring that service delivery teams can make informed decisions to meet service level agreements and customer expectations. The dashboard, developed in collaboration with New Relic Expert Services, provides operational leaders with the necessary context to manage alerts effectively, and Sentia plans to expand its capabilities to include impact analysis and strategic service importance. This strategy not only aids in resolving issues swiftly but also differentiates Sentia's business by offering enhanced visibility and context, supporting sustainable growth as customers advance in their cloud journeys.