New Relic is making Applied Intelligence free for all full platform users, aiming to provide faster incident response through AI-assisted capabilities and enhanced features such as workflows, enrichment, and bi-directional integrations with popular tools like JIRA and ServiceNow. These improvements aim to reduce noise, increase reliability, and help engineers detect emerging problems more quickly. The new features are designed to enhance the incident response experience, making it easier for on-call engineers to achieve faster time-to-resolution and better manage alerts.