Observy McObservface Episode 12: Choking Strangers–Humans, Software, and Priorities with Tim Banks

Tim Banks, a Principal Solutions Architect at Equinix Metal, emphasizes the importance of prioritizing a customer-first mentality and gaining insight into what's happening inside systems before they break. He notes that observability is not just about metrics, but also about understanding the human side of teams and providing tools to help people do their best work. Tim highlights the need for companies to gain insight into how their people are doing at home, nurture their well-being, and provide support to prevent burnout and talent drain. He believes that by learning from the pandemic's impact on mental health, we can make growth opportunities and create a better future for ourselves as human beings.