Observy McObservface Episode 8: Empathy is Magic—It's the Hope That Kills You, with Mando Escamilla

This is a summary of the Observy McObservface podcast episode with Mando Escamilla, where they discuss the relationship between engineering and Ops, striving to be on the same page as a team, and attempting to do their best work while wanting to do what's best for the company and customers. Mando shares his transition from being an individual contributor to becoming a manager, the challenges of bridging the gap between engineering and Ops, and the importance of empathy in building strong teams. They also discuss the growing complexity of software systems, the need for better tooling and abstraction, and the future of cloud computing.