The article highlights the importance of clarity and consensus around the role of Site Reliability Engineers (SREs) in engineering organizations. The author shares New Relic's internal definition of the SRE role, which focuses on improving reliability and reducing operational overhead. The description emphasizes the importance of automation, tooling, and collaboration with product engineering teams. It also stresses that SREs should not be burdened with manual operational work, but rather focus on high-leverage activities that build customer trust and enable scalability. By sharing this definition, New Relic aims to provide a useful example for other companies looking to establish their own SRE practices.