As a monitoring practitioner with decades of experience, Josh Biggley is on a mission to improve observability in SolarWinds Orion by shifting from traditional monitoring practices to a more comprehensive approach that enables teams to ask questions they didn't know they needed to ask. Observability is about asking questions that you don't know upfront about your system, empowering teams to see where and why problems exist, rather than just measuring what's important in advance. Josh identifies five key areas for improvement: democratizing access to data, consolidating metrics, events, logs, and traces into a single platform, layering data from multiple sources to infer the state of an environment, and asking three questions - "What can I save?", "What can I gain?", and "What can I create?" - to drive real returns to business. By unifying data from SolarWinds Orion and New Relic, administrators can level up their observability game, enabling faster time-to-glass for data and unlocking insights and innovation across the enterprise.