At iCIMS, a talent cloud company that focuses solely on getting recruitment right, user experience is paramount. The company uses New Relic to deliver on its promise of delivering the best customer experience, with over 4,000 global customers and more than 75 million job applications processed annually. To instrument everything for better insights, iCIMS instruments each customer as a separate application and monitors unique views or journeys for individual customers. This approach allows them to track key performance indicators such as Apdex, which measures user satisfaction, aiming for .9 on a scale of 0-1. The company uses trending New Relic data visualizations to identify areas for performance improvement and has implemented a site reliability engineering (SRE) approach to be proactive in addressing issues before they become incidents. With over 20,000 individual apps monitored at any time, iCIMS relies on New Relic's capabilities to stay ahead of changes in the recruiting software industry, which is evolving with new technologies such as virtual reality and artificial intelligence. By committing to customer experience and using New Relic effectively, iCIMS delivers a positive impression of its customers' brands and retains customers.