How to integrate Jira with New Relic Errors Inbox
Blog post from New Relic
Errors Inbox, a feature included with New Relic One’s Full Stack Observability license, is an error-tracking solution that consolidates errors monitored by New Relic, grouping them for engineers to address proactively. It now offers integration with Jira, enabling users to seamlessly create Jira tickets with error details, stack traces, and links to APM for debugging. This integration supports templates for quick ticket creation and maintains the connection between Error Group metadata and Jira tickets for historical context on recurring issues. Setting up the integration involves creating a Jira Workspace and configuring templates that include necessary fields like project details and issue type. Test notifications allow users to preview ticket appearances in Jira, and dynamic templating can enhance ticket information. The blog notes the utility of Errors Inbox in environments such as Beyond Finance and encourages users to explore further through demos and documentation, with a reminder that solutions offered are specific to individual environments and not part of New Relic's commercial solutions.