The Puppet 2020 State of DevOps Report highlights the importance of scaling DevOps principles and practices by providing self-service capabilities for developers to deploy and monitor their code. The report shows that most firms are "mid-level" on their DevOps evolutionary scale, with 75% of DevOps initiatives predicted to fail due to organizational learning and change issues. To achieve DevOps success, organizations need to treat their internal digital platforms as products, not projects, by dedicating teams and resources to them, creating KPIs, and engaging with users. Effective communication, a focus on trust rather than prevention, and leadership support are also crucial for overcoming change management challenges. The report emphasizes the importance of finding success in continuous delivery and agile development through small, incremental improvements rather than big, monolithic projects.