The COVID-19 pandemic has had a significant impact on Chegg's business, with record traffic and demand for its services surging due to the shift to online learning. To handle this growth, Chegg relied on New Relic One, an observability platform that helped detect, measure, and iterate on improving mean time to resolution (MTTR). By instrumenting hundreds of hosts in AWS and more than 500 services with New Relic, Chegg was able to reduce MTTR from 197 minutes to 24 minutes, and ultimately weather the pandemic's disruptions. The company also saw an uptick in interest in its services, a shift in usage patterns, and increased international traffic, which presented challenges but were mitigated by their existing relationship with New Relic. With Chegg now better prepared for the demands of the fall semester, they are confident in their ability to meet the needs of their customers.