This is a guide to effective incident command in software development and DevOps environments. The article discusses the importance of training and empowering incident commanders (ICs) to handle complex and dynamic situations. Key practices for making great ICs include focusing on coordination, controlling the flow of emotions, information, and analysis, mastering context, understanding training is paramount but having an eye for talent is useful, and practicing regularly through simulations and shadowing experienced ICs. The article emphasizes that strong incident commanders are crucial to effective incident management and that organizations should recognize the IC's critical role and invest resources in training and empowering great ICs.