New Relic has been ranked #1 in application performance management (APM) with 12.2 percent of the market share in 2020, according to a recent IDC report, driven by its need to manage application performance throughout the application life cycle from DevOps to production operations. The company has made significant changes to its pricing and packaging models to enable customers to adopt more platform capabilities and extract value faster. New Relic's leadership is attributed to its advancements in achieving FedRAMP authorization, enhancing its New Relic One platform capabilities, and focusing on the software development life cycle via DevOps SREs and developers. The global APM market grew 9.1 percent in 2020, driven by complex, scalable, and cloud-native applications, which demanded modern observability tools for ensuring best-in-class digital experiences. New Relic surpassed all others to become the APM market share leader with 12.2 percent of the market share on revenue of $646.7 million and 14.5 percent year-over-year growth, expanding its support for multiple public cloud infrastructures through the acquisition of Pixie Labs. The company develops capabilities for full-stack monitoring, advanced machine learning, log analysis, and broader analytics to drive more automated actions based on APM.