Observability will continue to evolve in 2021, with a focus on human-centric solutions that prioritize collaboration and customer experience. The shift towards cloud-agnostic development frameworks will enable businesses to develop code that can be deployed on any cloud, promoting portability and flexibility. Observability will fuel post-pandemic digital innovation, supporting omnichannel experiences and providing an end-to-end view of business technology. As traditional approaches to application performance management decline, cloud-native observability will subsume the market, with a focus on agentless approaches that leverage OpenTelemetry. The value of "observability literacy" will become increasingly important for practitioners in DevOps, business operations, and analyst communities, offering opportunities for career development and driving digital transformation.