Adopting observability practices with emerging telemetry data platforms

Over the past 15 years, enterprise IT organizations have transitioned from traditional application performance management to the modern practice of observability, driven by the adoption of cloud architectures, Agile development, and DevOps practices, which have increased complexity and necessitated faster, more integrated solutions. Observability helps organizations shift from reactive to proactive postures, enhancing customer engagement, product innovation, and competitive differentiation through improved customer experiences and agility. Key areas of focus for IT executives include telemetry data, SaaS delivery, pricing transparency, full-stack observability, analytics, user-friendly interfaces, and fostering a data-driven culture. Observability provides critical insights into complex systems, enabling IT teams to measure performance and align technology metrics with business KPIs such as revenue and Net Promoter Score. By creating observable environments and employing roles like observability engineers, organizations can drive efficiencies and deliver high-quality software products more reliably, ultimately benefiting business operations and growth.