Dawn Charles is a Business Support Specialist at MongoDB, where she has been working for five years, having made a career pivot from being a personal trainer and executive assistant to cybersecurity. She attributes her versatility to shadowing roles and building relationships with colleagues who provide advice and support. Charles emphasizes the importance of online safety, sharing tips such as securing home WiFi connections, using multi-factor authentication, and protecting email accounts. As a Black woman at MongoDB, she describes her experience as great and interesting, highlighting the company's diverse workforce and inclusive culture.