Hawaya, a matchmaking app founded in Egypt in 2017 and acquired by Match.com in 2019, aims to empower single Muslims seeking serious relationships while respecting cultural traditions. The app employs a smart algorithm to match users based on shared interests and operates across diverse global markets. Initially, Hawaya used Intercom for premium user communication but found it costly, leading them to adopt Luciq for its customizable features and effective bug reporting capabilities. Luciq improved Hawaya's workflow by allowing all users to report bugs, streamlining communication between customer care and engineering teams, and eliminating the need for extensive back-and-forth messaging. With Luciq, Hawaya now efficiently tracks bugs, crashes, and feature requests, and plans to use it for user surveys and integrate it with Zendesk for enhanced feedback management.