At OpenObservability 2020, Andre Boutet, Senior Director of Cloud Operations and Services for OneSpan, discussed the significance of observability beyond mere uptime and availability, highlighting its role in supporting the entire development lifecycle. Under Boutet's leadership, OneSpan's cloud operations team transitioned on-premise products to cloud-native environments, emphasizing shared ownership and self-service capabilities to enhance developer experience and operational efficiency. The organization leverages open-source technologies for their flexibility and plug-and-play nature, allowing for seamless integration and customization, which is crucial for observability and monitoring efforts. By using tools like Logz.io, OneSpan aims to improve internal responses, streamline code delivery, and provide C-level executives with insights into business operations, ultimately enhancing the end-user experience. Boutet emphasizes the importance of not being tied to specific vendors and praises the ability of open-source platforms to future-proof their technology infrastructure.