Integrating the Papercups chat widget in an ecommerce app

Integrating a chat widget into an ecommerce application is crucial for real-time customer interaction, and this guide explains how to incorporate the Papercups chat widget using a Gatsby ecommerce starter. Papercups is a live customer chat app that allows users to interact without registration, supporting integrations with Slack and React applications. To integrate the widget, a user must create a Papercups account and obtain a unique user token. The guide provides step-by-step instructions on setting up a Papercups account, navigating the dashboard, and deploying the chat widget using the Papercups React library, ensuring it is accessible across all pages of a Gatsby-based ecommerce site. It also covers managing customer conversations through the Papercups dashboard, including replying, prioritizing, and closing messages. Additionally, the article highlights the utility of LogRocket for monitoring user interactions and improving digital experiences by providing session replays and technical insights.