Intercom has released several updates to enhance its conversational support capabilities, including new features for Articles in the Messenger, a Conversational Support Funnel report, and integrations with WhatsApp, Salesforce, Delighted, Integromat, and Copper. These updates aim to provide deeper insights into support efforts, improve customer engagement, and streamline workflows. The platform has also introduced new permissions, customizable notification sounds, and descriptive away statuses. Additionally, the Mobile SDK has been updated to support iOS15, allowing customers to upload videos from their camera roll in conversations. Intercom continues to prioritize customer feedback and encourages users to share their thoughts on its features and updates.