Reading list: Analyzing great product teams

At Intercom, a product-led company, great design and engineering come from empowered product teams that own a piece of the product. These teams consist of a Product Manager, Designer, and a few Product Engineers, working together to solve hard problems and build great software. The key to success lies in achieving alignment, cultivating empathy, fostering reflection, and embracing healthy tension within the team. By doing so, product teams can harness the mess of building product to create something truly exceptional.