The new Messenger update from Intercom is a significant overhaul of its business messaging platform, designed to work beyond just chat and towards more personalized, scalable, and automated communication. With over 500 million conversations every month, the update aims to improve how businesses communicate with their customers, integrating it with other work tools like booking meetings, video calls, sharing announcements, and helping sign up or make a purchase. The new Messenger features a customizable home screen, messenger apps that can be integrated with third-party tools, and an App Store where businesses can discover and install apps to enhance their customer experience. This update sets a new standard for business-to-customer communication, positioning the Messenger as the primary way internet businesses will interact with existing and prospective customers in the future.